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Quality Engineering · Enterprise
A client’s outsourced QA model was not delivering. We stepped in, took ownership, and helped the client build its own Testing Centre of Excellence so it could rely on its own team in the long run.
CLIENT
Enterprise client
SERVICE
QA consulting on a TCoE
STARTING POINT
Under-performing outsourced QA vendor
GOAL
Self-reliant, in-house QA
Baseline
QA process, team composition and skills defined
Roadmap
A detailed QA maturity roadmap for adoption
In-house
A TCoE run by the client’s own team
The challenge
The existing QA vendor was not delivering the results the client needed. It wanted a team to take ownership immediately, set processes up properly, hire the right people for key roles, and become self-reliant on QA instead of depending on external vendors.
Our approach
Set out a clear plan for the skills needed across each testing team and type of testing.
Guided the client step by step in setting up its own Testing Centre of Excellence.
Provided ongoing support to lift the team’s QA maturity.
The outcome
